Products and Services | Employer/Manager | Employee/Family | Providers

Ask-A-Counselor^®/My CONCERN Coach

TERMS OF USE

The CONCERN Ask-A-Counselor^® My CONCERN Coach service allows you and the CONCERN counselors/coaches to send and receive encrypted email messages. By providing an e-mail address, you are indicating that information can be sent from CONCERN to your e-mail address. If you elect to provide personal information to us, in no case will we sell, license or transmit that information to any outside entity for any reason, unless you authorize us to do so. There are instances in which CONCERN might internally use the personal information you voluntarily submit. These instances include identifying and registering you for services through our site.

When you send us your questions, comments or inquiry via e-mail, we will share your correspondence with our Client/Customer Service staff and those employees or agents most capable of addressing your questions and concerns. We will retain your communication until we have done our very best to provide you with a complete and satisfactory response. Ultimately, we will either delete your communication, or in some cases, archive it. Your email address will not be retained for secondary purposes.