The Basic Service Model provides a comprehensive assessment, short-term counseling of up to 5 sessions, and referral if necessary. This option does not give the flexibility of treatment that 10 sessions provides. However, much work can be done in 5 sessions, and customers often find that this model suits their needs. A range of presenting problems, generally 60 percent can be helped within this model without the need for a referral into their insurance benefit.
Professional services included within the Basic Model:
- Confidential assessment, brief counseling of up to 5 sessions, with case management services
- Telephone counseling
- Assigned CONCERN professional staff member who serves as the primary liaison for communication with designated company representative to review utilization, assess progress, identify changing needs, look at program enhancement, develop strategies, resolve problems, and review recommendations for program improvement
- Letter of program introduction and brochures for household mailing
- EAP orientation for all employees, which increases trust and utilization
- Promotional material provided on a monthly basis
- Supervisory training for job performance and fitness-for-duty issues, which assists supervisors in using CONCERN as a tool to identify and manage employees with performance problems
- Unlimited attendance at our quarterly supervisory training and 2-hour Employee Enrichment Series (i.e. Managing Workplace Conflict, Stress Management, Balancing Work and Home, etc.) offered at a TriHealth location
- Consultation with supervisors regarding employees experiencing problems that can or are impacting their job performance
- Consultation with management in planning a significant organizational change that will have subsequent impact on employees and their family members
- 24-hour telephone crisis-line
- Emergency counseling sessions are available Monday-Friday on an as needed basis
- Critical/Post-Trauma Stress Debriefing at the company site
- Substance Abuse Professional (SAP) assessment for regulatory compliance
- Semi-annual Utilization Report
- Personalized Health News electronic newsletter available to all employees/family members
- Availability of the CONCERN Web site for a wide variety of resources and information
CONCERN welcomes the opportunity to respond to your needs. Contact us if you would like a proposal or for more information about purchasing any of our products and services.