Products and Services | Employer/Manager | Employee/Family | Providers

Frequently Asked Questions

What is an Employee Assistance Program?

CONCERN Services provides confidential counseling for employees and their family members for any and all personal problems. The counselor will do an assessment and together you will develop a plan of action. If longer-term counseling or specialized services are needed, the counselor will refer you to qualified professionals or organizations in the community.

What kind of problems do people bring to CONCERN?

Some examples of problems that clients bring to CONCERN counselors are the following:

• Marital or family problems
• Other relationship problems
• Divorce and/or separation
• Illness or death in the family
• Alcohol and/or drug problems
• Stress-related problems
• Job problems
• Addiction problems
• Elder care concerns
• Maintaining a balance life

Who is eligible to use CONCERN?

The EAP services are available for you, your spouse and your dependents including your college age students.

How serious are you about confidentiality?

Strict confidentiality is maintained by CONCERN. CONCERN complies with all state and federal laws regarding confidentiality

Will my family or my employer be told that I am using the EAP's services?

Your family and your employer will not know anything about your use of the EAP unless you tell them.

What qualifications do the counselors at CONCERN have?

All the counselors have at least a master's degree in either counseling or social work. They are all licensed professional counselors, social workers or psychologists. They all have at least five years of experience in the behavioral health field.

What about referrals?

The majority of problems can be improved through short-term counseling. If the client and counselor decide that additional services for specialized or longer care are required, a referral will be made to an appropriate community resource.

How long is an EAP counseling session?

A typical EAP counseling session is about 50 minutes. Your first session may take longer as you and your counselor complete your assessment.

How many sessions of counseling are permitted?

It depends on the contractual agreement with the employer. Some programs include no more than three sessions and are intended to provide an assessment and referral. Other programs include more sessions and are intended to provide short-term counseling in addition to assessment and referral services.

What does CONCERN cost the employee?

The services of CONCERN are an employee benefit paid for by the employer. There is no cost to the employee or any family member for use of the EAP. If a referral is made, the employee or family member is responsible for any fees not covered by insurance.

Is it difficult to make an appointment to see an EAP counselor at CONCERN?

One phone call to an intake worker is all it takes to make an appointment. One phone call to our Intake Department is all it takes to make an appointment. The Intake Department will help you find an appropriate time and location for your first appointment. You and your counselor make all subsequent appointments.

What are the available hours that I can see a counselor?

CONCERN is open Monday through Friday with appointments available in the morning, afternoon and evening.

What if I need help outside of your normal business hours?

CONCERN is available 24/7 for urgent situations. Our counselors are available to provide assistance in crisis situations and when you have a pressing need that can't wait until business hours. Just call 513-891-1627, or 1-800-642-9794 outside the Greater Cincinnati area. If your situation is a life-threatening emergency, please call 911 or go directly to the nearest emergency room.

CONCERN's WorkLife services are available 24/7 through our Web site or by phone during our normal business hours.

What are WorkLife services?

CONCERN offers a continuum of WorkLife services delivered through the Web, depending on the needs of each company. Available services include Web-based articles, assessment tools, personal learning programs, locator assistance and personalized help finding resources to meet your needs. A wide variety of topics are featured including attention to physical health and fitness, parenting, eldercare , balancing work and home, education, relocation services and more. My Financial CONCERNs, My Legal CONCERNs and My ID Theft CONCERNs are also available through the web site and by telephone.

Contact us to learn how WorkLife services can be tailored to meet the needs of your employees.

How is coaching different than counseling?

As a rule, coaching services are educational rather than clinical in nature and focus on helping clients maximize strengths and increase effectiveness. Through it is not necessary for coaches to be licensed clinicians, our counselors provide the services. Counseling generally is clinicial in nature and focuses on resolving problem areas in an individual's, couple's or family's life. Counselors must be licensed in one of the behavioral health professions in the state in which they practice. Generally, CONCERN conducts coaching by telephone or via the Internet, while we generally conduct an in-person clinical assessment for problems requiring counseling (though some problems are amenable to phone counseling).

Where do I call for more information about CONCERN?

You can call the Cincinnati number 513- 891-1627 anytime between 8:30 a.m. and 5:00 p.m. Eastern Time, Monday through Friday. Or outside of Greater Cincinnati, you can call the toll free number 1-800-642-9794.

CONCERN welcomes the opportunity to respond to your needs. Contact Us if you would like a proposal or for more information about purchasing any of our products and services.