Products and Services | Employer/Manager | Employee/Family | Providers

Quality Assurance Standards

CONCERN has a formal quality assurance program to maintain superior customer service and the finest clinical care. Our quality assurance program is comprised of the following components:

• Confidentiality
• Employee Selection and Training
• Clinical Supervision/Treatment Plan Review
• Chart Audit
• Access/Availability
• Emergencies
• Utilization History
• Client Satisfaction Measurement
• Continuous Quality Improvement
• Policy and Procedures