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Friday, July 30, 2010
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What Services does CONCERN® SERVICES Provide?
CONCERN provides assessment and counseling for employees and immediate family members of companies that contract for CONCERN services. There is no problem too large or too small to bring to CONCERN. During the first session, you and your counselor will discuss the goal(s) of your counseling/coaching and develop a written plan of action. If longer-term counseling or specialized care is needed, your counselor will refer you to a qualified professional or organization in the community. The services of CONCERN are confidential, complying with all state and federal laws.
The nature of brief counseling may differ, depending on the nature of the presenting issue. However, some of what may occur includes learning more effective communication techniques, learning more effective parenting techniques, learning how to be assertive, learning more effective problem solving and negotiation styles, learning how to manage anger, learning how to be more organized, and learning how to manage stress.
The majority of problems that employees and family members bring to counseling can be improved and/or resolved in brief counseling. If longer-term counseling or specialized care is needed, your counselor will refer you to a qualified professional or organization in the community.
CONCERN offers telephone counseling as a possible alternative to coming in-person to one of the CONCERN offices. In most cases, the clients meet in-person with the counselor at least for the first session. Then, if appropriate, and the decision to continue counseling by phone is mutually agreed upon by the client and the counselor, the client will have the option of continuing his/her EAP care by phone. This option is not available to clients who are referred to CONCERN by their company as a result of job performance issues. Telephone counseling may be particularly convenient for people with very crowded and changing schedules; those with physical disabilities or limitations; those with family obligations that make travel time difficult, and for those who may have to negotiate difficult geographic distances. It is not appropriate for marital and family counseling, counseling with children, and certain problem areas, such as significant depression or anxiety.
The majority of problems presented can be improved or resolved through brief counseling. If the client and the counselor decide that additional services for specialized or longer care are required from an outside resource, a referral will be made. Your exact need, benefit coverage, and a convenient location will be considered before the referral is made.
All care performed by a behavioral health provider under your insurance benefit must be preauthorized by CONCERN. If you are an employee of Procter & Gamble, Cincinnati Public Schools, GE Aircraft Engines, GE Money Bank or TriHealth, please call CONCERN at 513-891-1627 or 800-642-9794 to obtain authorization to a behavioral health provider. If you work for another employer, please contact your insurance company for directions on how to obtain your authorization.
Click here to view a current managed care network provider directory. CONCERN reserves the right to change the status of a network provider from participating to non-participating at any time without notice.
Referral to Community Based Resources
On occasion, the client and the counselor will agree that a referral needs to be made to a community service or program that is appropriate, to help the client with a particular problem. One example of a community service program that is often utilized is Credit Counseling for clients who need help with financial difficulties. Another example could be a referral to Alcoholics Anonymous for a client who believes that he or she is in the early stages of alcoholism. Often these referrals coincide with on-going EAP counseling.
Managed behavioral health care services are provided to Procter & Gamble, General Electric Aircraft Engines, TriHealth and Cincinnati Public School employees by CONCERN after a referral is made. The counselor who made the referral manages the client's care throughout the duration of the treatment. This arrangement with CONCERN, as the gateway to mental health care allows, the CONCERN counselor to serve as the employee/client's advocate throughout the treatment process. The counselor also assists the client in getting answers to questions and/or expedites the resolution of difficulties with behavioral health providers. The counselor will maintain support and follow-up with the client until the case is closed. To access the Provider Directory, click here.
Counselors are available 24 hours a day, seven days a week by phone for employees and immediate family members of contracted companies who have behavioral health emergency. Please call 513-891-1627, or 1-800-642-9794 outside the Cincinnati area, if you need emergency assistance. If you are experiencing a life-threatening emergency, please call 911 or go to the nearest emergency room.
CONCERN welcomes your questions about work/family life concerns and comments about our services. Please click on "Register" below and submit your comments or questions. A counselor will reply within two business days. If your concerns are urgent, please call 513-891-1627, or 1-800-642-9794 outside the Cincinnati area.
Register to contact a counselor.
If you are like millions of other parents, there are times when you seek information or guidance on issues related to raising your child. You may turn to friends or family members, or to magazines and books. If things get really bad, you go to a counseling professional. Well, now there is an alternative that many parents have found more useful than these other sources of support! It's your own personal, online parent coach, provided by MY CONCERN PARENT COACH. Your parent coach is never more than an email away! They're there when you are dealing with things that are stumping you - things that are making you scratch your head, or even worse, pull your hair out! Your coach is a licensed counseling professional with special training on how to be a parent coach. Instead of simply giving stock, one-size-fits-all answers, they listen to you carefully to learn about your particular child and circumstance, and then help guide you quickly toward practical solutions . . . all the time staying in close contact to support you every step of the way.
My CONCERN Lifestyle/Wellness Coach
At CONCERN Services, we believe that exercise, nutrition, and education are the cornerstones of a healthy way of life. That's why we are pleased to offer My CONCERN Lifestyle/Wellness lifestyle and wellness coaching program. When you sign up, we pair you with a CONCERN coach to work with you one-on-one online. With your CONCERN coach, you will design a customized program and work to reach your goals. In keeping with the CONCERN approach, you won't find quick fixes or magic bullets here - just sound, solid and thoughtful advice from your personal CONCERN coach. It's easy, effective and fun - whether you're already fit or an exercise beginner. Learn more about how the My CONCERN Lifestyle/Wellness Coach program can help you!
Enrichment and Educational Seminars/Webinars
CONCERN offers a variety of seminars/webinars that are open to employees and family members of contracted companies. There are a wide variety of topics such as "Parenting Skills," "Teenage Alcohol and Drug Use," "Retirement Issues," "Successful Step families," "Dealing with Difficult People," "Communication Skills" and many more. For a complete list of the seminars that are being offered this year, and the locations, click here.
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My Financial CONCERNs
Through My Financial CONCERNs, employees have access to free, telephone financial education on a variety of consumer issues. By calling CONCERN's main number (513-891-1627 or 800-642-9794 toll-free), the employee can obtain basic information on important financial topics, such as budgeting, home-buying, life event planning, bankruptcy, foreclosure prevention, college fund planning, credit card debt, retirement planning, preventing credit card fraud.
Through My ID Theft CONCERNs, the employee can receive basic education from a legal/financial consultant to support them in their efforts to resotre financial identity or avoid identity theft. Through this service, an employee can receive a free identity theft packet, to aid them in protecting their private information.
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My Legal CONCERNs
Through My Legal CONCERNs, the employee has access to a scheduled meeting with an in-person attorney or access to an attorney via telephone (the Telephone Advice Attorney Network) for up to a 30-minute consultation, at no charge, around a variety of common legal issues. The consultation consists of an analysis of the situation and advice on how to proceed. There is no document review or creation during this free consultation. If the employee chooses to retain the attorney, they would receive a 25% discount off the attorney's hourly fee.
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