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Basic Service Model

The Basic Service Model provides a comprehensive assessment, short-term counseling of up to 5 sessions, and referral if necessary. This option does not give the flexibility of treatment that 10 sessions provides. However, much work can be done in 5 sessions, and customers often find that this model suits their needs. A range of presenting problems, generally 60 percent can be helped within this model without the need for a referral into their insurance benefit.

Professional services included within the Basic Model:

• Confidential assessment, brief counseling of up to 5 sessions, with case management services
• Telphone counseling
• Assigned CONCERN professional staff member who serves as the primary liaison for communication with designated company representative to review utilization, assess progress , identify changing needs, look at program enhancement , develop strategies, resolve problems,and review recommendations for program improvement
• Letter of program introduction and brochures for household mailing
• EAP orientation for all employees, which increases trust and utilization
• Promotional material provided on a monthly basis
• Supervisory training for job performance and fitness-for-duty issues, which assists supervisors in using CONCERN as a tool to identify and manage employees with performance problems
• Unlimited attendance at our quarterly supervisory training and 2-hour Employee Enrichment Series (i.e. Managing Workplace Conflict, Stress Management, Balancing Work and Home, etc.) offered at a TriHealth location
• Consultation with supervisors regarding employees experiencing problems that can or are impacting their job performance
• Consultation with management in planning a significant organizational change that will have subsequent impact on employees and their family members
• 24-hour telephone crisis-line
• Emergency counseling sessions are available Monday-Friday on an as needed basis
• Critical/Post-Trauma Stress Debriefing at the company site
• Substance Abuse Professional (SAP) assessment for regulatory compliance
• Semi-annual Utilization Report
• Personalized Health News electronic newsletter available to all employees/family members
• Availability of the CONCERN Web site for a wide variety of resources and information

CONCERN welcomes the opportunity to respond to your needs. Contact Us if you would like a proposal or for more information about purchasing any of our products and services.