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Full Service Model of EAP Service

Our Full Service EAP Model is a comprehensive employee assistance service, providing a sophisticated approach to dealing with human behavioral problems. The program provides a broad base of clinical services and highly developed organizational resources to include significant employee and supervisory training. This model allows enough time to resolve most problems at no cost to the individual and no insurance claim for the company. We have found that within this model, about 70 percent of situations can be resolved within the EAP.

Professional services included in the Full Service Model:

• Confidential assessment, short-term counseling up to 10 sessions per event per client, with case management services
• Telephone counseling
• Assigned CONCERN professional staff member who serves as primary liaison for frequent communication with designated company representative to review utilization, assess progress in meeting the program’s goals, identifying changing needs, look at program enhancement, develop strategies, and review recommendations for program improvement
• Letter of program introduction and brochures for household mailing
• Assistance with policy development (EAP, Workplace Violence, Fitness for Duty, Substance Abuse)
• EAP orientation for all employees, which increases trust and utilization
• Promotional material provided on a monthly basis
• Unlimited access to the CONCERN website including Personalized Health News
• Initial supervisory training at your company site; quarterly supervisory training series offered at TriHealth locations, or online for your convenienc;
• Quarterly Employee Enrichment Training (stress, change, conflict) provided at TriHealth locations, or online for your convenience
• One hour of training per quarter at your organization’s site to address topics concerning work, daily living, team building, conflict management, relationships, family, etc.
• On-site Critical Incident or Post Trauma Stress Debriefing to address traumatic work events such as an accident resulting in serious injury, sudden death of an employee, robbery, etc.
• Consultation for supervisors, HR, etc. and case management service in Supervisory Performance and Fitness-for-Duty referrals
• 24-hour telephone crisis-line
• Emergency counseling sessions available Monday-Friday on an as-needed basis
• Substance Abuse Professional (SAP) assessments for regulatory compliance under Drug-free Workplace, Department of Transportation or Bureau of Workers Compensation
• On-site participation in company safety, health or benefit fairs
• A reporting system that allows your company to monitor utilization and effectiveness of the program through quarterly utilization reports and client satisfaction reports
• Electronic Personalized Health Newsletter available to all employees/family members
• Availability of the CONCERN Web site, www.concernservices.com, for a wide variety of resources and information.

CONCERN welcomes the opportunity to respond to your needs. Contact Us if you would like a proposal or for more information about purchasing any of our products and services.